Shipping Policy
Delivery geography:
- Mainland Spain and Balearic Islands:
Shipping to Spain is free for orders over €100 (VAT included). For orders under €100 (VAT included), the shipping cost is €10.
- International deliveries:
Pick-up is available from the address Avda Almazora 59 P02 Castellon De La Plana 12560, Spain. Only by prior arrangement. Also, the pick-up address can be changed in order to simplify logistics.
We can also organize delivery ourselves. The cost depends on the country of destination, weight and dimensions of the cargo.
For questions about international logistics (any country except Spain), you can clarify information by mail info@grandeval.com
Delivery period:
If you place an order and pay before 12:00, the goods will be shipped the same day and you will receive them the next day or the day after shipment.
The total delivery time will be 1-4 days.
If the item is ordered and paid for after 12:00, we will try to ship it the same day, but there may be a delay of 1 day. The total delivery time will be 2-4 days from the time of order and payment.
Content of delivery:
In most cases, you will receive your order in one package, but sometimes, to speed up delivery and for your convenience, we may send your order in several packages. However, the delivery time and shipping fee will remain unchanged.
Shipments are made from Monday to Friday, excluding holidays.
Delivery times are always approximate, in 99% of cases they are met, but it must be taken into account that the couriers are travelling and it is not always possible to meet the expected deadlines.
VERY IMPORTANT: In some exceptional cases, items may be out of stock and delivery may be delayed. If this happens, we will notify you as soon as possible so that you can exchange the item, refund the purchase price or simply wait until we receive the item in stock.
_______________________
Return Policy
If you placed an order with Grandeval and want to return it, there will be no problem. You just have to keep in mind the following:
You have 15 days to do so from the date of receipt of your order.
Return shipping costs are the responsibility of the buyer.
Remember that it is very important that the product or its packaging is not altered. In the event that we send you a larger item in the original packaging, you will always receive it properly protected to avoid possible changes during transport. Remember that if you want to return it, you will need to protect it in the same way or through a similar system. For health and safety reasons, items with opened packaging or security seals cannot be returned.
At Grandeval we will take care of collecting the merchandise you wish to return.
To return an order, you must return all the items included in the order. Even if they arrived in different deliveries.
All products that have been opened and put into service ARE NOT RETURNABLE. If you require it, for the products you have purchased from us, we can offer you the possibility of managing technical assistance with the manufacturer that offers the guarantee and from where it tells us how to proceed in each case.
How to make a return to Grandeval?
1. Send email on info@grandeval.com or your personal manager email. Also you can send message on contact page
2.Check the items you want to return
Tell us the address and time of receipt of the products.
Confirm that all the details are correct.
3. Once we receive your request, we will contact you via email to confirm the details of the collection.
Remember that:
You must prepare the package in advance of the established delivery time.
You must ensure that the product is adequately protected during transport. Grandeval is not responsible for returns that arrive damaged at our warehouses due to not having been packaged properly for shipping. We recommend placing the product in a box that serves as protective packaging to avoid damage to the product or its box during transit. You can use, for example, the same cardboard box in which we sent it to you, or another similar one.
It is important that the product and its original packaging are not altered. For health and safety reasons, items with opened security seals cannot be returned.
If the item arrives at our warehouse and is not in the required condition for return, you can pick up the item at our warehouse or receive it in our hands. In this case, the return of the merchandise to the buyer is done at the buyer's expense.
4. When we receive the merchandise and the warehouse confirms that everything is ok, we will pay you the amount using the same payment method you used when placing the order. This process can take approximately one week.
If you have any questions, our customer service team will be able to help you. Feel free to contact us
The return of the goods is at the buyer's expense.
*In accordance with article 40 of Law 47/2002, of December, reforming Law 7/1996, of January 15, regulating retail trade.
Delivery & Return
Delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
|
Orders over $100: All day delivery. Order anytime: |
FREE |
|
Orders under $100: All day delivery. Order anytime: |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
|
Next day delivery Get it next day, 7 days a week |
|
|---|---|
|
All day delivery. Order by 9pm. |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Online store of household appliances and electronics
Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
