Privacy Policy - Grandeval.com - online store of industrial valves, ball valve, check valve, butterfly valve and much more

RULES, CONDITIONS OF USE AND LEGAL NOTICE
RULES AND CONDITIONS OF USE.
Access to this website implies knowledge and acceptance of the following conditions of use.

The User agrees to use the website in accordance with the law and this Legal Notice, as well as in compliance with morality, generally accepted customs and public order.

Please read the following sections carefully. This is all the necessary legal information you need to know to browse safely.

1. General information about the owner of the site.
For the purposes of article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the User is informed that the Owner of the website is:

1. Legal form - Self-employed ( Autonomo )
2. Name - Vitalii Oriekhov
3. Registration address - Avda Almazora 59 P02 7 Castellon De La Plana 12560, Espania
4. Registration number: Z2137763X, IVA number ESZ2137763X
5. Banco Santander ES7500492409142814382071
6. Telephone +34 (624)528953
7. Email - info@Grandeval.com

2. Intellectual and industrial property.
2.1 Contents:

All elements that make up the graphic design of this website, menus, navigation buttons, source code, texts, images, photographs, textures, graphics, animations, videos and any other content are the property of Vitalii Oriekhov and not trademarks, distinctive brands, domain names and trade names. Nor are the sponsors, sponsors, advertisers, etc. that appear on or are the property of this website.

Thus, all rights of total or partial reproduction, modification, adaptation, public communication, computer processing, distribution, transformation, transfer, sale, rental, credit and/or any other intellectual or industrial property rights that may belong to the Owner are reserved. on the content of the site. Any exercise of the above rights requires the prior written authorization of its owner.

The owner undertakes to correct, as soon as he becomes aware of them, any possible formal or numerical errors that may be found in the content of the different sections of the site.

Access to this website does not in any way imply the acquisition by users of any property rights over the content published therein and therefore it may not be used for any purpose. The inappropriate use of this content by the User makes him/her solely responsible before the Owner and third parties for any damages caused, as well as any legal violations that may arise.

2.2 Links.

Please note that the presence of links to web pages operated by third parties on this website is for information purposes only and in no way constitutes an invitation to enter into a contract for products or services offered on the destination website. The User's access will be under his or her sole responsibility and in accordance with the terms of use that govern it.

If we are reasonably informed that the information or activities referred to in such links are illegal, constitute a criminal offence or may cause damage to the property or rights of a third party subject to compensation, the Owner will act with reasonable care to remove or disable the link in question as soon as possible.

3. Commercial communications by electronic means.
By leaving us his or her contact details, the User agrees to receive information about our services. Sending specific commercial messages about activities, services, offers, special promotions, etc. may be done by any means, including email.

The Owner does not send commercial communications electronically without identifying them as such, in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce.

The user may object to the processing of their data for advertising purposes by sending an email to info@grandeval.com, withdrawing their consent at any time by simply indicating their desire to withdraw it.

Information sent whose purpose is to maintain the existing contractual relationship between the User and the Owner, as well as to carry out information tasks and other activities related to the service that the User may contract with the company, will not be considered a commercial message.

4. Cookies policy.
This site uses cookies. A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of the user or their equipment and, depending on the information they contain and how they use their equipment, they can be used to recognize Read more about the cookies used on this website by visiting our COOKIE POLICY.

5. Limitations or Exclusions of Liability.
5.1 Technical failures.

The owner cannot guarantee the availability and uninterrupted operation of the website and will in no case be liable for damages that may arise from the unavailability of the website, computer failures, telephone breakdowns, outages, delays or blockages. defects or overloads in telephone lines, the Internet or other electronic systems that arise during its operation, as well as other damages that may be caused by third parties through unauthorized interventions beyond the control of the owner of the site.

The owner uses virus detection programs to monitor all content published on the website. However, the absence of viruses or other elements introduced by third parties that may cause alterations in the physical or logical systems of users or in the electronic documents and files stored on their systems cannot be guaranteed.

In any case, the Owner shall be exempt from any damages and losses arising from this.

5.2 Responsibility for content.

The owner reserves the right to interrupt access to its page or any of its contents at any time and without prior notice and is not responsible for any damage that the user may suffer due to errors or omissions in the content of the website, although it undertakes to periodically review and monitor its content and information.

The owner guarantees that all content and services offered on this website respect the principle of human dignity, the principle of non-discrimination on the basis of race, gender, religion, beliefs, nationality, disability or any other personal and social circumstance, and the principle of protection of youth and childhood.

The owner is not responsible for other content published by third parties on its website unless there is reliable information that such stored information is illegal or that it damages the property or rights of a third party subject to compensation, or if such information exists, take measures to remove such content or make access to it impossible.

6. Legal Actions, Applicable Law and Jurisdiction.
The Owner reserves the right to take any civil or criminal action it deems necessary for misuse of the Website and the Content or for breach of these Terms.

The relationship between the User and the Owner shall be governed by the regulations in force in Spain. In the event of any dispute relating to the interpretation and/or application of these Terms, the parties submit their disputes to the usual jurisdiction of the corresponding courts and tribunals in accordance with the law.

PRIVACY POLICY
In accordance with the provisions of the General Data Protection Regulation 2016/679 (RGPD) and the Organic Law on Data Protection and Guarantees of Digital Rights (LOPDGDD) of December 2018, we inform you:

2. Purpose of data processing.
We inform you that the data you provide us are processed for the purpose of managing a personal account with a single login for use on the website to purchase the products offered on it, manage orders, billing and marketing of our products, service and response. . To respond to requests for information and/or requests received, manage subscriptions to our newsletter to send information about our products and offers that may be of interest to you, and facilitate, expedite and comply with the obligations established between User and User, maintaining the established relationships.

Likewise, in accordance with the provisions of the GDPR, a record of processing activities is kept which, in accordance with its purposes, indicates the processing activities carried out and other circumstances established in the GDPR.
Personal information may not be used for purposes other than those related to the contracted services or the purchased products. Automated decisions will not be made based on the specified profile.

3. Legitimacy of data processing.
The legal basis for the processing provided is:

Consent given by the User by accepting this Policy and the corresponding field.
The user has provided their personal data within the framework of a contractual or pre-contractual relationship to respond to their request regarding our services, so their processing is necessary to maintain said relationship.
Legal obligations applicable to grandeval.com that require the processing of personal data in accordance with the services provided, for example related to tax matters.
The user has the right to withdraw his consent to the processing of his personal data at any time. In no case will the withdrawal of these consents affect the provision of the service and/or the execution of contracts with grandeval.com

4. Personal data processed and origin.

The personal data we process were provided by the User himself by sending emails or using the functions offered on the Portal.

The use of the contact sections, filling out forms and/or functions offered on the Portal is voluntary. However, completing certain fields of the form or providing them by using other functions is necessary for the proper processing and management of your request, so the fact that the User does not provide the required information will prevent grandeval.com from attending to and managing it correctly. The user guarantees that the data he provides us is true, accurate and complete. The data will be invalidated, deleted or blocked if it is inaccurate, incomplete or no longer necessary or relevant for its purpose in accordance with applicable law. If the personal data provided is obtained from a third party, the User guarantees that he has been informed of the Privacy Policy and has received authorization to provide his data for the above purposes. The user also guarantees that the data provided is accurate and up-to-date and will be liable for any direct or indirect damage or loss that may arise as a result of failure to comply with this obligation. The user undertakes and is responsible for the authenticity and correctness of the data provided to us, and undertakes to update them promptly.

The portal may contain links to third-party websites. The aforementioned websites have not been reviewed and are not subject to control by the portal. In no case can the company be held responsible for the content of these websites or the measures adopted regarding your privacy or the processing of your personal data. grandeval.com is present on the social networks Facebook, Twitter, Instagram, YouTube and Linkedin in order to inform about the services and products offered, events or activities carried out. We recommend that you carefully read the terms of use and privacy policies of these sites.

If you are interested in activating a link to this page, you must notify grandeval.com with your express consent to create the link. grandeval.com reserves the right to oppose the activation of links to its website.

5. Periods for the retention of personal data.
The personal data provided by the User will be kept as long as the User remains registered in the service, as long as the commercial relationship continues, until the User requests its deletion, or for the period required by law. Likewise, they may be stored when necessary for the fulfillment of a legal obligation or for the establishment, exercise and defense of claims.

If the User withdraws his consent or exercises his right to object or delete, his data will be blocked at the disposal of the Attorney General's Office for the period legally established to comply with possible obligations arising from the processing of personal data.

6. Privacy and security of personal data.
grandeval.com undertakes to take the necessary technical and organizational measures in accordance with the level of security corresponding to the risk of the data collected, in order to guarantee the security of personal data and prevent its accidental or unlawful destruction, loss or alteration. Personal data transmitted, stored or otherwise processed, as well as any unauthorized transfer or access to such data.

Personal Data will be treated as confidential by the Data Controller, who undertakes to inform and ensure, by legal or contractual obligation, that such confidentiality is respected by its employees, partners and any person to whom the information is made available.

7. Transfer and recipients of personal data.
The data will not be transferred to third parties, unless required by law or necessary to achieve the purpose of the processing.

8. User rights.
What are your rights when you provide us with your data?

The user has the right to obtain confirmation as to whether or not we are processing personal data that concerns him or her. The user has the right to access his or her personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among others, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the User may request the limitation of the processing of his or her data, in which case we will only retain it for the exercise or defense of claims. In certain circumstances and for reasons related to his or her particular situation, the User may object to the processing of his or her data, whereby the data controller will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims. When legally appropriate, you have the right to data portability, which means that you have the right to receive the personal data that we process related to you and store it on your own device. In addition, we inform you that you can direct any complaint regarding personal data protection to the Spanish Data Protection Agency www.agpd.es, the Spanish supervisory authority.

You may exercise, where applicable, the rights of access, rectification, opposition, deletion, limitation of processing, portability and to oppose automated individual decisions against grandeval.com by means of written communication accompanied by a photocopy of your ID addressed to the following address: Castellón de la Plana, Calle Zaragoza 33, piso 4 email info@grandeval.com.

PURCHASE CONDITIONS
These General Conditions of Contract (hereinafter GCC) regulate the conditions of purchase of various products offered on our website: https://grandeval.com/, owned by Vitalii Oriekhov (here in after Grandeval), with NIE number Z2137763X and registered: Castellón de la Plana, Calle Zaragoza 33, piso 4

Users who purchase from https://grandeval.com/ accept these Terms in their entirety and will be bound by them as if they were written at the time of the contract/purchase.

Before purchasing any product from https://grandeval.com/, you must read and accept the Terms of Use.

Grandeval reserves the right to change the Terms of Use at any time and without prior notice. The grandeval will always be available from the website so that the user can view or print them at any time.

Prices and sales conditions are for information purposes only and are subject to change depending on market fluctuations. However, placing an order by completing the purchase form implies compliance with the price offered and the general sales conditions in force at that time. Once the order has been placed, the purchase will be considered to have been made in full with all legal guarantees protecting the consumer buyer. Spanish will be the language of the contract. The electronic document containing the contract will be archived, and the user will have access to it in their customer account.

Grandeval reserves the right to deny and/or suspend access to the services provided on the website https://grandeval.com/ for reasons of breach of contractual good faith, breach of applicable legislation, of these General Conditions of Purchase and/or alleged fraud identified in this document. the company and/or any of its suppliers.

TRANSPORT:
Delivery geography:
- Spain:
Shipping is free for orders over €100 (VAT included). For orders under €100 (VAT included), the shipping cost is €10.

- International deliveries:
Shipping is free for orders over €100 (VAT included). For orders under €100 (VAT included), the shipping cost is €10.

Delivery period:
If you place an order and pay before 12:00, the merchandise will be shipped the same day and you will receive it the next day or the day after shipment.
The total delivery time will be 1-3 days.
If the item is ordered and paid for after 12:00, we will try to ship it on the same day, but there may be a delay of 1 day. The total delivery time will be 2-6 days from the time of order and payment.

Delivery content:
In most cases, you will receive your order in one package, but sometimes, to speed up delivery and for your convenience, we may ship your order in several packages. However, the delivery time and shipping fee will remain unchanged.

Shipments are made from Monday to Friday, not on public holidays.
The delivery time to Spain is between 2 and 5 working days.
Delivery times are always approximate, in 99% of cases they are met, but it must be taken into account that the couriers are travelling and it is not always possible to meet the expected deadlines.
VERY IMPORTANT: In some exceptional cases, items may be out of stock and delivery may be delayed. If this happens, we will notify you as soon as possible so that you can exchange the item, refund the purchase price or simply wait until we receive the item in stock.

WITHDRAWAL:
For these purposes, Grandeval informs you that the Revised Text of the General Law for the Protection of Consumers and Users (TRLGDCU) establishes several options for exercising the right of withdrawal. Among them is the opportunity to do so by completing the form electronically. To reduce times and make returns convenient and without delays, at grandeval we advise you to use this option and fill out the withdrawal form.

In accordance with current legislation, a contract entered into may be terminated without the need to justify such a decision and without any penalty within 14 calendar days following the date of receipt of the merchandise by the buyer.

The consumer will only be responsible for any reduction in the value of the product resulting from handling other than that necessary to establish its nature, characteristics or operation.

The right of withdrawal shall not apply to contracts relating to:

The provision of services once the provision has been fully performed, and if the contract imposes a payment obligation on the consumer or user, when the performance has been initiated, with the prior express consent of the consumer or user and with his or her knowledge that once the employer has fully performed the contract, he or she will lose the right of refusal.
The supply of goods or the provision of services, the price of which depends on fluctuations in the financial market, which the employer cannot control and which may occur during the withdrawal period of funds.
The delivery of goods is carried out in accordance with the technical conditions of the consumer and user or is carried out in a clearly personalized manner.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed after delivery.
The supply of goods that, after delivery and by their nature, are inextricably mixed with other goods.
Supply of alcoholic products whose price is agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose actual cost depends on market fluctuations that the entrepreneur cannot control.
Contracts in which the consumer and user expressly requests the entrepreneur to visit him for urgent repair or maintenance operations; If during this visit the entrepreneur provides additional services specifically requested by the consumer or supplies goods other than spare parts necessary for maintenance or repair operations, the right of refusal will apply to said additional services or goods.
The delivery of sealed audio or video recordings or sealed computer programs that have been printed by the consumer and user at the time of delivery.
Supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
The contracts are concluded by public auctions.
Provision of accommodation services for purposes other than housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a date or period for their execution.
Delivery of digital content that is not provided on a tangible medium at the time of the start of its execution and, if the contract imposes a payment obligation on the consumer or user, subject to the following conditions:
The consumer or user has given his or her prior consent to start the provision during the period of the right of withdrawal.
The consumer or user has stated that he or she is aware that he or she therefore loses the right of withdrawal;
The entrepreneur has provided confirmation in accordance with Article 98.7 or Article 99.2.
Once we receive the items, we will reimburse you according to the payment method you used:

If you paid by card, we will credit the amount to your account.
If you paid by bank transfer, we will ask you for an account number to process the payment. Please note that the funds may take up to 2 business days to reach your bank account due to the availability of funds in the bank.
In any case, the legislation provides for a period of 14 calendar days for the return of the amounts paid by the consumer and user.

The cost of return is entirely the responsibility of the buyer.

You are only responsible for any decrease in the value of the goods as a result of handling them in a way other than that necessary to establish their nature, characteristics or operation.

At grandeval we are responsible for collecting the item you wish to return. You must ensure that the product is adequately protected during transport. Grandeval is not responsible for returns that, due to not having been properly packaged for shipping, arrive damaged at our warehouses. We recommend that you place

Box that serves as a protective package to prevent damage to the product or its box during transport. You can use, for example, the same cardboard box in which we sent it to you, or another similar one.

In any case, it is recommended to take photographs of the condition of the merchandise and packaging before shipping in case they are damaged during transport.

You will find more information about the return process in the Returns section.

RETURN CONDITIONS FOR PRIVATE CUSTOMERS.
You have 15 calendar days from receipt of the item to request a return. At the end of the legally established period for exercising the right of withdrawal. You can do so for any reason, but remember that it is important that the product and its packaging are not altered. For health and safety reasons, items with open security seals cannot be returned.

The cost of return is entirely the responsibility of the buyer.
To avoid any damage during transport.
Once the item has been received and it has been verified that it is in perfect condition, the amount of the returned item will be refunded.
Return of items with a gift or promotion: A full return (full packaging or item + gift) will be required to proceed with the refund. In the case of products that include discount codes, they will be taken into account when making the return, reducing them by a prorated part.
RETURN CONDITIONS FOR COMPANIES
Only returns of printed items in perfect condition will be accepted within 15 calendar days of receipt.
Returns will be processed as commercial returns since there is no law regulating return rights between companies and these procedures are subject to Grandeval terms and conditions.

The cost of return is entirely the responsibility of the buyer.
Returns of products in blister or heat-sealed packaging will not be accepted, as well as other products with the factory security seal broken. For health and safety reasons, items with open security seals cannot be returned.
These terms and conditions do not cancel the right to warranty or exchange of defective products. Grandeval reserves the right to reject a return if any anomaly is found in the returned product.

WARRANTY
Products sold at Grandeval have a warranty of 6 months to 2 years from the invoice date, depending on what is specified by the manufacturer. The manufacturer's technical service is responsible for determining whether the product can be repaired by replacing parts that have a manufacturing defect or complete replacement if the product cannot be repaired.

For some products, the warranty may be longer than that established by law , and this option falls solely on the manufacturer.

The warranty is provided by the manufacturer and covers possible manufacturing defects of the product, as well as any incident that may arise as a result of a manufacturing defect of the product, during the specified period.

The warranty does not cover consumables, damage resulting from improper use or maintenance of the product, or caused by improper handling or installation.

CANCELLATIONS
Cancellations of orders that involve a refund to the customer and are made by bank transfer will have a maximum administrative processing period of 30 days, although we try to ensure that this period does not exceed 7 days.

TRIAL
Do you have questions or are you having problems with your order? Remember that you can contact us through different channels. They are all available here. One of our main objectives has always been to provide the best service to our customers, and we will be happy to help you. Contact us and together we will find the fastest and most effective solution to what you need.

If you also wish to submit your application to the EU consumer dispute resolution system, you have this option according to article 14.1 of Regulation (EU) 524/2013. The European Commission provides an online dispute resolution platform that helps consumers and businesses resolve their disputes without going to court.

For convenient communication and for any questions, you can contact us in any way convenient for you, indicated on the contacts page